Birdio Support

Need help with Birdio? We are happy to assist.

Contact

We usually reply within 2 business days. When you write, please include your device model and iOS version, the app version (shown at the bottom of Settings), and a short description of the problem with a screenshot if you have one.

Common questions

Sound ID is not working. Bird sound identification runs fully offline on your device. Make sure Birdio has microphone access in iOS Settings, Privacy & Security, Microphone.

Photo ID limit. Free accounts include a limited number of photo identifications per day; the counter is shown in the app. Birdio Pro removes the limit.

Manage or cancel a subscription. Subscriptions are managed by Apple. Open the App Store, tap your profile, then Subscriptions, and choose Birdio Pro to change or cancel.

Restore purchases. On the paywall or in Settings, tap Restore Purchases to bring back an active subscription on a new device.

Delete my data. Birdio stores your collection on your device. To request deletion of any analytics data, email us at the address above.

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